Privacy Policy cuci24

1 Introduction and Scope of This Policy

This Privacy Policy is issued by cuci24, an online casino platform operating under international licensing, to provide a clear and detailed explanation to all users and players on how personal information is collected, processed, used and protected by us.

By registering an account, using our services or accessing the cuci24 website, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our website and services, and contact our customer support team for further action.

This policy covers all cuci24 service channels including the official website, mobile application (where applicable), email communications and live chat interactions. Any changes made to this policy will be communicated through updates published on the cuci24 official website.

2 Information We Collect

cuci24 collects the following categories of information during the registration process, use of services and communications with our support team:

• Identity Information: Full name, date of birth, identity card number (MyKad) or valid identification document, nationality and age verification document details.
• Contact Information: Email address, mobile phone number, and residential address where required for verification purposes.
• Financial Information: Details relating to payment methods used such as Touch 'n Go eWallet, DuitNow, FPX or crypto asset wallets (USDT, BTC, ETH), deposit records and withdrawal records.
• Usage Information: Game activity logs, betting history, game preferences, IP address, device type and browsing session data.
• Communications: Live chat conversation records, support emails and any feedback you send to us.
• Technical Information: Web browser type, operating system, screen resolution and other diagnostic data collected automatically when you access the cuci24 website.

cuci24 only collects information that is genuinely required for the stated purposes. We do not request information that is irrelevant or goes beyond the operational needs of our services.

3 How We Use Your Information

Personal information collected is used by cuci24 solely for the following purposes:

• Processing account registration and verifying player identity in line with international licensing requirements.
• Processing deposit and withdrawal transactions securely through supported payment methods.
• Fulfilling legal obligations relating to anti-money laundering (AML) and know your customer (KYC) requirements.
• Providing responsive 24/7 customer support in Malay and English.
• Sending important notifications relating to your account, policy changes, bonuses and relevant promotions (such as a 100% welcome bonus up to RM300).
• Improving service quality, user experience and platform security through anonymised data analysis.
• Detecting and preventing fraud, account misuse and activities that violate cuci24 Terms & Conditions.
• Ensuring compliance with responsible gambling requirements, including a minimum age of 21.

4 Disclosure to Third Parties

cuci24 takes seriously its responsibility not to disclose your personal information arbitrarily. However, there are limited situations where disclosure to third parties is necessary:

• Payment Service Providers: Transaction processors for Touch 'n Go eWallet, DuitNow, FPX and crypto asset networks receive the information required to complete your financial transactions.
• Game Software Providers: Game development companies such as PG Soft, Pragmatic Play, JILI and Spribe may receive anonymised game session data for technical improvement purposes.
• Regulatory Authorities: cuci24 is required to comply with information requests from competent authorities based on legal and international licensing requirements.
• Fraud Prevention: In cases of suspected fraud or security threats, relevant information may be shared with crime prevention agencies.

All third parties that receive cuci24 user information are subject to strict confidentiality agreements and are not permitted to use that data for any purpose other than what has been agreed.

5 Data Security and Storage

cuci24 implements multiple layers of technical and organisational security measures to ensure your personal information is always protected:

• Data encryption using SSL/TLS 256-bit protocols for all communications between your device and cuci24 servers.
• Password storage in irreversible hashed form, not in plain text.
• Strict internal access controls — only authorised staff may access player data, and that access is logged and audited regularly.
• Regular security vulnerability scanning and penetration testing by qualified third parties.
• Servers housed in high-grade data centres with physical protection and redundant backup systems.

Data retention periods depend on the type of information and applicable legal requirements. Financial records are generally retained for the period stipulated by licensing and relevant regulatory requirements. When the retention period expires or an account is closed at the player's request, data that is no longer needed will be securely deleted or anonymised.

6 Cookie Policy

The cuci24 website uses cookies and similar tracking technologies to improve functionality and user experience. Cookies are small data files stored on your device when you visit our website.

We use the following categories of cookies:

• Essential Cookies: Required for basic website functions such as login session verification and account security. These cookies cannot be disabled.
• Preference Cookies: Store your personal settings such as preferred language and display preferences to ensure a consistent experience.
• Analytics Cookies: Help us understand how players use the website so we can improve its design and content. This data is processed in aggregate and anonymised form.

You can manage cookie settings through your web browser settings. Please note that disabling essential cookies may affect the login function and use of the cuci24 platform.

7 Player Rights Regarding Personal Data

cuci24 recognises player rights regarding their personal information. You have the right to:

• Access: Request a copy of the personal information we hold relating to your account.
• Correction: Request correction of inaccurate or incomplete information in your records.
• Deletion: In certain circumstances, request that we delete your personal information, subject to applicable legal and regulatory obligations.
• Restriction of Processing: Request that we limit how your information is processed in certain circumstances.
• Objection: Object to the processing of your information for specific purposes such as marketing communications.
• Data Portability: Request your information in a format that can be transferred to another platform, where technically feasible.

To exercise any of the above rights, please contact the cuci24 customer support team via 24/7 live chat or email at [email protected]. We will endeavour to process your request within a reasonable timeframe.

8 Cross-Border Data Transfers

As cuci24 operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. In such cases, cuci24 ensures protection equivalent to the data protection standards applicable in Malaysia through appropriate data transfer agreements with all parties involved.

We take reasonable steps to ensure that any cross-border data transfer is carried out with adequate safeguards, including the use of standard data protection clauses in contracts with international service providers.

9 Children's Privacy and Minimum Age Requirement

cuci24 services are strictly for individuals aged 21 and above only. cuci24 does not knowingly collect or process personal information from individuals below this minimum age.

The account registration process requires strict age verification. If we find that information has been unintentionally collected from an individual below the required age, that account will be suspended immediately and the related information will be deleted in accordance with established procedures.

Parents and guardians who believe their child or dependant may have registered on this platform are welcome to contact us immediately through our 24/7 customer support channel.

10 Policy Updates and Changes

cuci24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or technological developments. Each updated version will be published on the official cuci24 website along with the latest revision date.

Material changes to this policy will be communicated to registered players via email or in-account notification. Continued use of cuci24 services after such policy changes take effect is considered acceptance of the updated terms.

You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your information.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal information by cuci24, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the cuci24 website in Malay and English.
• Support Email: [email protected] — privacy-related enquiries will be handled with priority.

The cuci24 customer support team is ready to assist you at all times. We are committed to responding to every enquiry related to your privacy and personal data protection.